Returns are accepted within 14 days where a product is defective. This page sets out how to raise a claim and what happens once a return has been approved.
We accept returns within 14 days of delivery where a product is defective, damaged in transit or does not match what was quoted. Defects covered include failed stitching, delamination of a coating, incorrect certification marking and manufacturing faults present on arrival.
To raise a claim, contact us with the order reference, the product code and photographs of the fault. Once the claim is approved we will arrange collection or replacement. Goods should be kept in their original packaging where possible so the batch can be traced.
Gloves that have been worn, laundered, printed or otherwise used are excluded, as are change of mind returns on correctly supplied stock and clearance cartons. Because personal protective equipment is a hygiene sensitive product, opened boxes of single use gloves cannot be returned unless the fault is a manufacturing one.